Return & Refund Policy

At SM Battery Service Centre, we take great care to ensure that every product is properly checked and packed before dispatch.

Return Eligibility

A return or replacement may be accepted if:

• The wrong product was delivered.

• The product was received in damaged condition.

• The product has a manufacturing defect.

Customers must contact us within 48 hours of receiving the order and provide clear photos or videos showing the issue.

Non-Returnable Products

Products that have been used, damaged after delivery, modified, opened, or improperly handled by the customer may not be eligible for return or replacement.

Battery products and electrical items must be handled carefully. Any damage caused by incorrect installation, overcharging, short circuit, misuse, or improper handling will not be covered under our return policy.

Return Shipping

If the wrong or defective product was supplied by us, we will assist with the return or replacement process.

If the return is requested for any other reason, return shipping charges may be payable by the customer.

Refund Policy

Once the returned product is received and inspected, we will determine whether the product is eligible for a refund or replacement.

If a refund is approved, it will be processed through the original payment method, subject to the applicable payment gateway processing time.

Shipping and transportation charges are generally non-refundable unless the return is due to an error or defective product supplied by us.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.

For any return, replacement, refund, or cancellation assistance, please contact SM Battery Service Centre.